Our voice recording system involves a combination of custom made software and hardware. As we control both the software and hardware, we can add customized features which make our machines reliable and user friendly. Here are the unique features built into our systems:
Our voice logger can be employed in any environment including T1/E1 connections, VoIP, all types of Analog lines & Digital PABX connections; and various trigger modes including on/off hook, VOX, DTMF, Event trigger, CTI real time data & CDR capture.
SmartVoice servers utilize advanced compression techniques to digitize and compress incoming voice packets. They can be archived on a wide range of storage devices within the server and the network.
Our system uses automatic disk management without the need for human intervention. The default option involves overwriting the oldest records first.
All recorded calls can be stored in various formats such as the industry standard G.729 format which can be accessed on the web or local/mobile telephone networks.
We place the highest security measures to maintain a safe and data protected voice logger. Your data will not be accessed by anyone but you.
With a web access point, you can easily search your voice recordings on any browser. This provides ample flexibility in terms of accessing your recordings.
Voice Logger Application & Benefits
It has become an increasingly common practice in the financial services industry to record and document the calls and other communications. In some cases, it has even been adopted as a legal and regulatory standard.
You can amicably resolve internal as well as external disputes arising due to communication gaps and misinterpretation. You can leverage on the concrete evidence (original communication) in case of critical disputes and disagreement.
Our voice logger is proven to improve overall customer satisfaction (through increased monitoring) and employee productivity (through increased evaluation). Therefore, you do not need to be concerned about any compliance risk and liability.
Still not sure how it works? Don't worry; here is a diagram to show how our SmartVoice Logger can help you in more ways than one.
For more details, please download our product brochure here or contact SmartVoice.
